Identify a concern
A review may begin because of campaign content, account activity, transaction signals, or a user report.
Trust & Safety Center
Protecting people and preserving trust.
GiverImpact works to make fundraising safer for organizers, donors, and beneficiaries through campaign review, identity verification, fraud prevention, secure reporting, and careful withdrawal review.
Campaign monitoring
Identity checks
Reviewed withdrawals
Our commitment to user safety
We are committed to maintaining a transparent and responsible crowdfunding environment. We review concerns, may request supporting information, and may restrict activity when needed to protect users, payment partners, and the integrity of the platform. No safety system can eliminate every risk, so we also encourage donors to read campaign information carefully and report anything that appears misleading or suspicious.
Review process
How a safety review may work
Reviews may take place before or after a campaign is published, after a report is received, or before funds are released.
Review information
Our team may examine the campaign, account history, payment activity, and available supporting evidence.
Request verification
The organizer may be asked for identity documents, proof of need, authorization, or payout ownership.
Take appropriate action
We may approve activity, request changes, delay a payout, restrict an account, remove content, or close a review.
Campaign review
Campaigns may be reviewed at any stage. Review does not mean that GiverImpact guarantees a campaign, organizer, beneficiary, or outcome. Organizers remain responsible for providing accurate, lawful, and up-to-date information.
- We may examine the campaign story, images, goal, updates, and account activity.
- We may request evidence about the purpose, beneficiary, relationship, or planned use of funds.
- Campaigns that are misleading, unlawful, unsupported, or contrary to platform rules may be restricted or removed.
Identity verification (KYC)
GiverImpact may request identity verification when required for account safety, compliance, campaign review, or withdrawals. A withdrawal will not be approved until any required verification has been completed successfully.
- Information may include a legal name, date of birth, country, residential address, government-issued ID, selfie, and proof of address.
- Additional evidence may be requested to confirm payout ownership, campaign purpose, or authority to raise funds for a beneficiary.
- Verification files are stored privately and are available only through restricted, authorized access.
Never send passwords, full payment-card details, or account
security codes through a campaign or ordinary support message.
Fraud prevention
We use a combination of platform controls, account and transaction review, user reports, supporting evidence, and information from payment providers to identify suspicious activity.
- We look for material inconsistencies, impersonation, misuse of payment methods, and unusual account or withdrawal activity.
- We may temporarily restrict a campaign, donation, account, or payout while a concern is reviewed.
- Where appropriate, we may cooperate with payment providers, financial institutions, or lawful authorities.
To protect the effectiveness of our controls, we do not
publish every signal or method used in fraud reviews.
Reporting a campaign
If you believe a campaign is misleading, fraudulent, unsafe, unlawful, or violating platform rules, use the Report Campaign option on that campaign's page. Reports are sent for administrative review and may include supporting evidence.
- Select the most accurate reason and explain the concern clearly.
- Include relevant links, dates, screenshots, or documents when available.
- Do not submit knowingly false, abusive, or retaliatory reports.
A report starts a review; it does not automatically prove
wrongdoing or require immediate removal of a campaign.
Withdrawal review
Withdrawal requests are subject to review and are not released automatically. The applicable platform fee and estimated net amount are shown during the withdrawal process before submission.
- Required identity verification must be completed and approved.
- The bank or PayPal details may be checked to confirm ownership and accuracy.
- We may request campaign, beneficiary, or use-of-funds evidence before processing.
- A request may be delayed, returned for more information, or rejected when requirements are not met.
Processing times vary and may take longer when additional
verification, payment-provider review, or bank processing is required.
Refund handling
Contributions are generally final. A contributor may submit a voluntary refund request within five days after completing a contribution. Submitting a request does not guarantee approval.
- We may consider the reason, supporting evidence, payment status, availability of funds, and payment-provider rules.
- Refund timing depends on the original payment method and the relevant provider or financial institution.
- Independent dispute, chargeback, unauthorized-transaction, or legal rights are not limited by the platform's voluntary request period.
Read the complete
Refund Policy
for eligibility, evidence, timing, and submission details.
Contacting Trust & Safety
For a campaign-specific concern, use the report option on the campaign page whenever possible. For account, payment, withdrawal, identity-verification, or other safety concerns, contact our team through the GiverImpact contact page.
- Include your account email and the relevant campaign link.
- Include a transaction or withdrawal reference when the concern involves a payment.
- Explain what happened and attach only relevant, genuine evidence.
Need assistance?
Contact Trust & Safety
Contact our Trust & Safety team.
Send us the relevant details and evidence. We will review your concern and may contact you if additional information is needed.
GiverImpact is not an emergency service. If someone is in immediate danger or you believe a crime is actively occurring, contact the appropriate local emergency service or law-enforcement authority.